If you have an existing service we can help you identify and implement opportunities for improving customer satisfaction.  A small percentage improvement in customer churn can have a significant effect on ongoing profitability and improvement in customer satisfaction can also improve your lead generation and sales close rate.  We can help you:

  • Identify appropriate customer satisfaction metrics
  • Develop a strategy for customer satisfaction improvements
  • Implement customer satisfaction measurement processes
  • Identify and fix barriers to customer satisfaction
    • Technical
    • Cross functional processes
    • Solution functionality
    • Information system functionality gaps
  • Implement customer satisfaction reporting processes

Please contact us if you think that we can be of assistance or you would just like to discuss your plans.