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The Cirrostratus Group

Paul Ressler, Principal

Category: Service Level Agreements

The SaaS Customer Experience – Developing Trust

Posted on August 3, 2011August 12, 2013 by Paul Ressler

In a recent posting I talked about how to approach setting Service Level Agreements for SaaS and Cloud services.  This… Read more The SaaS Customer Experience – Developing Trust

Setting Cloud Service Level Agreements – Science or Art?

Posted on July 18, 2011August 12, 2013 by Paul Ressler

Whenever a SaaS or Cloud services business develops a new service the questions usually come up “Should we have SLAs”? … Read more Setting Cloud Service Level Agreements – Science or Art?

Paul Ressler

Principal

The Cirrostratus Group helps SaaS and Cloud providers plan, implement and optimize their services.

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