In a recent posting I talked about how to approach setting Service Level Agreements for SaaS and Cloud services. This… Read more The SaaS Customer Experience – Developing Trust
Category: Service Level Agreements
Setting Cloud Service Level Agreements – Science or Art?
Whenever a SaaS or Cloud services business develops a new service the questions usually come up “Should we have SLAs”? … Read more Setting Cloud Service Level Agreements – Science or Art?