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The Cirrostratus Group

Paul Ressler, Principal

Category: Service Delivery

The Right Customer Attitude for Successful Up-selling – Happy & Satisfied

Posted on November 26, 2018 by Paul Ressler

My blog post Seven Requirements for Successful Up-selling listed the seventh requirement for successful up-selling as needing happy and satisfied… Read more The Right Customer Attitude for Successful Up-selling – Happy & Satisfied

Your Good Friends in Customer Success

Posted on September 21, 2015 by Paul Ressler

The SaaS software business continues to develop with a new functional role, and in many cases a functional department, has… Read more Your Good Friends in Customer Success

Customer Experience Isn’t Just About Your Product

Posted on January 29, 2014 by Paul Ressler

In this day and age one would think that subscription based technology businesses would understand the importance of customer satisfaction… Read more Customer Experience Isn’t Just About Your Product

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Paul Ressler

Principal

The Cirrostratus Group helps SaaS and Cloud providers plan, implement and optimize their services.

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Recent Blog Posts

  • Towards a More Mature Machine Learning Lifecycle–An Introduction to MLOps
  • The Human Impact of Your AI Software
  • SaaS Customer Success – When Should You Add Specialists?
  • SaaS and Artificial Intelligence
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