My blog post Seven Requirements for Successful Up-selling listed the seventh requirement for successful up-selling as needing happy and satisfied… Read more The Right Customer Attitude for Successful Up-selling – Happy & Satisfied
Category: Service Delivery
Your Good Friends in Customer Success
The SaaS software business continues to develop with a new functional role, and in many cases a functional department, has… Read more Your Good Friends in Customer Success
Customer Experience Isn’t Just About Your Product
In this day and age one would think that subscription based technology businesses would understand the importance of customer satisfaction… Read more Customer Experience Isn’t Just About Your Product
The Cirrostratus Group 