If you haven’t decided whether to use partners for customer success in your SaaS business, my post “When should SaaS… Read more Selecting and Managing Customer Success Partners For Your SaaS Business
Category: Metrics
Your SaaS Customer’s Journey
A customer journey is typically defined as the sum of all the experiences that your customer has with your brand… Read more Your SaaS Customer’s Journey
Four Keys to Success as a Cloud Services Provider – Dyn Case Study
Dyn, a Manchester, N.H.,-based provider of Domain Name System (DNS) and email services for SMB and enterprise customers, has a… Read more Four Keys to Success as a Cloud Services Provider – Dyn Case Study
The Cirrostratus Group 