A customer journey is typically defined as the sum of all the experiences that your customer has with your brand… Read more Your SaaS Customer’s Journey
Author: Paul Ressler
Consultant specializing in Service Delivery for SaaS, Cloud Computing, and Managed Services.
SaaS Up-selling Checklist
I developed this checklist based on my series of blog posts on successfully up-selling your SaaS product. You can use… Read more SaaS Up-selling Checklist
The Right Customer Attitude for Successful Up-selling – Happy & Satisfied
My blog post Seven Requirements for Successful Up-selling listed the seventh requirement for successful up-selling as needing happy and satisfied… Read more The Right Customer Attitude for Successful Up-selling – Happy & Satisfied
