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The Cirrostratus Group

Paul Ressler, Principal

Author: Paul Ressler

Consultant specializing in Service Delivery for SaaS, Cloud Computing, and Managed Services.

Your SaaS Customer’s Journey

Posted on January 29, 2019January 29, 2019 by Paul Ressler

A customer journey is typically defined as the sum of all the experiences that your customer has with your brand… Read more Your SaaS Customer’s Journey

SaaS Up-selling Checklist

Posted on November 26, 2018 by Paul Ressler

I developed this checklist based on my series of blog posts on successfully up-selling your SaaS product. You can use… Read more SaaS Up-selling Checklist

The Right Customer Attitude for Successful Up-selling – Happy & Satisfied

Posted on November 26, 2018 by Paul Ressler

My blog post Seven Requirements for Successful Up-selling listed the seventh requirement for successful up-selling as needing happy and satisfied… Read more The Right Customer Attitude for Successful Up-selling – Happy & Satisfied

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Paul Ressler

Principal

The Cirrostratus Group helps SaaS and Cloud providers plan, implement and optimize their services.

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Big Data Cloud Computing Cloud Computing Resources Converting to SaaS / Cloud Customer Success Leadership Metrics Mobile Open Source Software SaaS Service Delivery Service Level Agreements Technology User Experience

Recent Blog Posts

  • Your SaaS Customer’s Journey
  • SaaS Up-selling Checklist
  • The Right Customer Attitude for Successful Up-selling – Happy & Satisfied
  • The Right Tools for Successful Up-selling
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