SaaS Up-selling Checklist A recent survey from KBCM Technology Group (previously Pacific Crest Securities) shows the substantial impact that up-selling,… Read more Seven Requirements for Successful Up-selling
Author: Paul Ressler
Consultant specializing in Service Delivery for SaaS, Cloud Computing, and Managed Services.
Your SaaS Customer’s Journey
A customer journey is typically defined as the sum of all the experiences that your customer has with your brand… Read more Your SaaS Customer’s Journey
The Right Customer Attitude for Successful Up-selling – Happy & Satisfied
My blog post Seven Requirements for Successful Up-selling listed the seventh requirement for successful up-selling as needing happy and satisfied… Read more The Right Customer Attitude for Successful Up-selling – Happy & Satisfied
