In a recent posting I talked about how to approach setting Service Level Agreements for SaaS and Cloud services. This… Read more The SaaS Customer Experience – Developing Trust
There are certain things that the CFO of a SaaS business should know about the service delivery aspects of the… Read more The 5 things Every SaaS CFO Should Know About Their Company’s Service Delivery
Whenever a SaaS or Cloud services business develops a new service the questions usually come up “Should we have SLAs”? … Read more Setting Cloud Service Level Agreements – Science or Art?