In my last blog posting I talked about how to prioritize automation improvements for SaaS and Cloud services.  But how do… Read more SaaS – Features vs. Service Delivery Improvements

Automation is key to customer satisfaction and cost-effective service delivery for SaaS and Cloud Computing applications.  But how do you decide… Read more How to Prioritize SaaS Service Delivery Automation Tasks

Everybody likes to think that for their business the answer to the above question is an unqualified yes but for many businesses the answer… Read more Service Delivery – Do your customers think you do it well?