Massachusetts Technology Leadership Council (MASSTLC) recently published a report on Big Data and Analytics: A Major Market Opportunity for Massachusetts.… Read more The Cloud, “Big Data” and Massachusetts
Category: Technology
The SaaS Customer Experience – Developing Trust
In a recent posting I talked about how to approach setting Service Level Agreements for SaaS and Cloud services. This… Read more The SaaS Customer Experience – Developing Trust
Setting Cloud Service Level Agreements – Science or Art?
Whenever a SaaS or Cloud services business develops a new service the questions usually come up “Should we have SLAs”? … Read more Setting Cloud Service Level Agreements – Science or Art?
The Cirrostratus Group 