The customer’s overall experience using a cloud or SaaS service is an important criteria of whether a customer will continue using… Read more Take the Survey – Providing an Excellent Customer Experience
The 5 things Every SaaS CTO Should Know About Their Service Delivery
Past postings have talked about what the CEO and CFO should know about their service delivery. The CTO of a… Read more The 5 things Every SaaS CTO Should Know About Their Service Delivery
The SaaS Customer Experience – Developing Trust
In a recent posting I talked about how to approach setting Service Level Agreements for SaaS and Cloud services. This… Read more The SaaS Customer Experience – Developing Trust
The Cirrostratus Group 